Refund Policy

1. Overview

This Refund Policy explains when payments for NudgePort may be refunded. NudgePort is intended primarily for freelancers, agencies and business users. Nothing in this Refund Policy limits any mandatory consumer rights that may apply under applicable law.

2. First Project Free

Your first limited project on NudgePort may be used free of charge. No payment is required for the free project, and therefore no refund applies to it.

3. Single Project Purchases

Single Project purchases (€12) are eligible for a full refund within 14 days of purchase if the project has not been actively used.

A Single Project is considered actively used if any of the following has occurred:

• a client portal link has been generated and shared with a client contact;
• a client has accessed the portal;
• an approval, review, change request, comment, reminder or other client action has been created;
• the project has otherwise been used for real client work.

If the project has been actively used, the Single Project purchase is non-refundable, unless required by applicable law.

4. Subscription Plans

Monthly subscription plans, including Studio (€19/month) and Agency (€49/month), are eligible for a full refund within 14 days of the first subscription payment if there has been no significant usage of the service.

Significant usage may include creating multiple projects, inviting client contacts, sending approval requests, using branding features, generating approval records, or otherwise using NudgePort for real client work.

After the first 14 days, subscription fees are generally non-refundable for the current billing period. You may cancel your subscription at any time, and access will continue until the end of the paid billing period unless otherwise stated.

Renewal payments are generally non-refundable, except where required by applicable law or where a billing error has occurred.

5. Billing Errors

If you believe you were charged incorrectly, please contact us as soon as possible. If we confirm a billing error, we will issue a refund or correction.

6. Exceptions

Refunds may be refused where:

• the service has been actively or substantially used;
• the request is made after the applicable refund period;
• the account has violated our Terms of Service;
• we reasonably believe the request is abusive, fraudulent or inconsistent with fair use of the service.

7. How to Request a Refund

To request a refund, contact us at support@nudgeport.com with:

• your account email;
• payment reference or invoice number;
• the reason for your refund request.

We aim to review refund requests within 5 business days.

8. Refund Method

Approved refunds are issued to the original payment method where possible. Processing time depends on your payment provider and may take up to 10 business days.

9. Contact

For refund-related questions, contact us at support@nudgeport.com.